Shipping Policy

Thank you for shopping with MyVeglow. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for information regarding order processing, shipping times, and delivery expectations.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received and verified.

Please note:

• Orders are not processed, shipped, or delivered on weekends or public holidays.
• During periods of high demand, processing times may be slightly extended.
• Customers will receive an order confirmation email once their purchase has been successfully placed.

Shipping Times

Estimated delivery times vary depending on your location:

Please note that shipping times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other factors beyond our control.

Shipping Costs

Shipping fees are calculated at checkout based on the destination and selected shipping method.

From time to time, MyVeglow may offer free shipping promotions. Any applicable shipping discounts will be displayed during checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to become available after receiving your shipping confirmation.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

These fees are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

MyVeglow is not responsible for delays, lost shipments, or additional fees resulting from incorrect or incomplete addresses provided by the customer.

If you notice an error in your shipping details, please contact us immediately after placing your order.

Lost or Delayed Packages

While we work with trusted shipping carriers, delays may occasionally occur due to circumstances beyond our control.

If your package appears delayed or lost, please contact our support team and we will work with the carrier to assist in locating your shipment.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

• Your order number
• Photos of the damaged item
• Photos of the packaging

Our support team will review your case and provide an appropriate resolution.

Contact Us

If you have any questions regarding shipping or your order status, please contact our customer support team:

Email: support@myveglow.com

We aim to respond to all inquiries within 24–48 business hours.

Last Updated: June 2024